Privacy policy

Privacy Policy

Last updated: March 13, 2026

 

This Privacy Policy explains how House of Jainam “we”, “us”, and “our” collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website or use any related services (collectively, the “Services”).

In this policy, “you” refers to any customer, website visitor, or person interacting with our Services.

We recommend that you read this Privacy Policy carefully to understand how your personal data is handled.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational updates.

Any updates will be posted on this page with a revised “Last updated” date. If required by law, we may notify you directly about significant changes.

2. Personal Information We Collect

We collect different types of personal information depending on how you interact with our Services.

a. Information You Provide Directly

When you place an order or interact with our website, we may collect:

Contact Information

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

Order Information

  • Order details and purchase history

  • Payment confirmation details

  • Delivery information

Account Information

  • Login details such as username and password

  • Account preferences

Shopping Activity

  • Items added to cart

  • Wishlist activity

  • Product reviews or feedback

Customer Support Information

  • Any information you provide when contacting our support team.

b. Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Device type and browser information

  • Pages visited and browsing activity

  • Session duration and click behavior

This information helps us improve website performance and user experience.

c. Information from Third Parties

We may also receive personal information from trusted third-party partners, including:

  • Payment gateways for payment verification

  • Shipping partners for order delivery

  • Website platforms or service providers (such as e-commerce platforms)

  • Analytics and advertising partners

All such data is handled in accordance with this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

a. To Process Orders and Provide Services

This includes:

  • Processing and confirming orders

  • Shipping and delivery

  • Handling returns or exchanges

  • Managing customer accounts

b. Marketing and Promotions

We may use your information to:

  • Send promotional emails or offers

  • Notify you about new saree collections or discounts

  • Personalize your shopping experience

You can opt out of promotional communications at any time.

c. Security and Fraud Prevention

We may analyze data to detect suspicious activities and prevent fraud, unauthorized transactions, or misuse of our services.

d. Customer Support and Service Improvement

We use your information to:

  • Respond to customer inquiries

  • Improve website performance

  • Enhance our products and services

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Understand user behavior

  • Improve website functionality

  • Provide personalized recommendations

You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. How We Share Your Information

We may share your personal information with trusted third parties only when necessary.

Service Providers

  • Payment processors

  • Shipping and logistics partners

  • IT and website service providers

Business Partners

  • Marketing or advertising partners that help promote our products

Legal Compliance

We may disclose information if required by law, court order, or government authority.

Consent-Based Sharing

In certain cases, we may share your data with third parties when you explicitly authorize us to do so.

We do not sell your personal information to third parties.

6. User-Generated Content

If you submit reviews, testimonials, or other content on our website or social platforms, this information may be visible publicly.

Please avoid sharing sensitive personal details in public reviews or comments.

7. Third-Party Links

Our website may contain links to external websites or platforms. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices of third-party websites.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

9. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us:

House of Jainam

📍 Address:
H-33,35, Bombay Market, Umarwada, Surat, Gujarat 395010

📧 Email:
houseofjainam@gmail.com